How pre-orders work at caseclosed. Pre-orders are fulfilled by Pumpy Trading L.L.C. By placing a pre-order you agree to this policy.
Pre-orders are processed in the order they are received. Cancelling a pre-order forfeits any deposit and your place in the queue.
You must provide accurate shipping and billing information when placing a pre-order. You can update your details by messaging us via our contact form before your order ships.
Estimated delivery dates are provided in good faith but are not binding. caseclosed does not represent or warrant that it will be able to ship the product by the estimated date. If the estimated date is missed, you may cancel your pre-order 30 days after the missed estimated time of delivery (ETD). Pre-order deliveries are within the UAE; international shipping is charged separately.
caseclosed reserves the right to adjust pricing where necessary.
Deposits are non-refundable unless caseclosed fails to deliver within 30 days past the estimated time of delivery. Customer-initiated cancellations forfeit the deposit.
Our liability for any pre-order is limited to a full refund of the amounts paid, without interest.
You must be at least 18 years old, or have the approval of a parent or legal guardian, to place a pre-order. Orders associated with minors are considered to be placed under adult supervision.
Pre-order products may still be under development. Final production versions may differ materially from prototypes, promotional images, or samples.
This Pre-Order Policy is subject to modification without notice. Please review it when placing a pre-order.
For any pre-order question, contact us via our contact form.